Terms of Service

withjonathan Last updated: 4th July 2025

1. Acceptance of Terms

By accessing or using withjonathan's feedback analysis services, you agree to be bound by these Terms of Service.

2. Description of Service

withjonathan provides automated analysis and reporting services for customer reviews, market research data, and UX research to help businesses understand customer sentiment, market trends, and user experience insights.

3. User Accounts

  • You must provide accurate information when creating an account

  • You are responsible for maintaining the security of your account

  • One person or legal entity may maintain only one account

4. Acceptable Use

You agree not to:

  • Use our service for any unlawful purpose

  • Attempt to gain unauthorised access to our systems

  • Upload malicious content or viruses

  • Reverse engineer our software

5. Intellectual Property

  • withjonathan retains all rights to our platform and technology

  • You retain ownership of your uploaded data

  • You grant us limited rights to process your data to provide our services

6. Payment Terms

  • Subscription fees are billed in advance

  • No refunds for partial months

  • We reserve the right to modify pricing with 30 days notice

7. Data Processing

  • We process your data in accordance with our Privacy Policy

  • You warrant that you have the right to share any data uploaded to our platform

  • We implement appropriate security measures to protect your data

8. Limitation of Liability

withjonathan's liability is limited to the amount paid for our services in the preceding 12 months.

9. Termination

Either party may terminate this agreement with 30 days written notice.

10. Governing Law

These terms are governed by Australian law and the jurisdiction of Australian courts.

Contact Information

For questions about these terms, contact us at jon@withjonathan.com (Subject: Terms of Service Enquiry)

Privacy Policy

withjonathan Last updated: 4th July 2025

1. Information We Collect

Personal Information

  • Name and email address when you create an account

  • Company information for business accounts

  • Payment information (processed securely through third-party providers)

Usage Data

  • How you interact with our platform

  • Feature usage statistics

  • Device and browser information

  • IP addresses and location data

Content Data

  • Customer review data you upload for analysis

  • Market research data and survey responses

  • UX research data including user behaviour and feedback

  • Reports and insights generated from your data

2. How We Use Your Information

We use your information to:

  • Provide and improve our customer review, market research, and UX analysis services

  • Generate reports and insights from your uploaded data

  • Communicate with you about your account and services

  • Process payments

  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share data with:

  • Cloud storage providers (secure data hosting)

  • Payment processing services

  • Legal authorities when required by Australian law

  • Business partners with your explicit consent

4. Data Security

We implement industry-standard security measures including:

  • Encryption in transit and at rest

  • Regular security audits

  • Access controls and authentication

  • Incident response procedures

5. Data Retention

  • Account information: Retained while your account is active

  • Usage data: Retained for 2 years for analytics purposes

  • Content data: Retained according to your subscription plan

  • You may request deletion of your data at any time

6. Your Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate data

  • Delete your account and data

  • Export your data

  • Object to certain processing activities

7. International Transfers

Your data may be processed in countries outside Australia. We ensure appropriate safeguards are in place in accordance with Australian Privacy Principles.

8. Changes to This Policy

We will notify you of material changes to this Privacy Policy via email or platform notification.

9. Contact Us

For privacy-related questions:

  • Email: jon@withjonathan.com (Subject: Privacy Policy Enquiry)

  • Address: 101 Therry St, Melbourne, Australia

Data Processing Agreement

withjonathan Last updated: 4th July 2025

1. Scope and Application

This Data Processing Agreement (DPA) applies to the processing of personal data by withjonathan on behalf of business customers under applicable data protection laws including GDPR.

2. Definitions

  • Controller: The business customer who determines the purposes and means of processing personal data

  • Processor: withjonathan, processing personal data on behalf of the Controller

  • Personal Data: Any information relating to an identified or identifiable natural person as defined under Australian Privacy Principles

3. Processing Instructions

withjonathan will:

  • Process personal data only for the purposes specified in our service agreement

  • Follow documented instructions from the Controller

  • Not process data for any other purpose without written agreement

4. Security Measures

We implement appropriate technical and organisational measures including:

  • Pseudonymisation and encryption

  • Confidentiality of processing systems

  • Availability and resilience of systems

  • Regular testing and evaluation of effectiveness

5. Sub-Processors

  • We maintain a list of approved sub-processors

  • We will notify you of any changes to sub-processors

  • You may object to the use of specific sub-processors

6. Data Subject Rights

We will assist you in responding to data subject requests including:

  • Access requests

  • Rectification requests

  • Erasure requests

  • Data portability requests

7. Data Breaches

We will notify you without undue delay upon becoming aware of a personal data breach affecting your data.

8. Data Transfers

International transfers will only occur with appropriate safeguards in place, complying with Australian Privacy Principles and applicable data protection laws.

9. Audit Rights

You have the right to audit our compliance with this DPA, subject to reasonable notice and confidentiality obligations.

10. Return or Deletion of Data

Upon termination of services, we will return or delete personal data as instructed by you.

Cookie Policy

withjonathan Last updated: [DATE]

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience.

2. Types of Cookies We Use

Essential Cookies

  • Authentication and security

  • Platform functionality

  • Load balancing

Analytics Cookies

  • Usage statistics and performance monitoring

  • Feature adoption tracking for customer review and UX analysis tools

  • Error reporting and system optimisation

Preference Cookies

  • User interface settings

  • Language preferences

  • Dashboard customisation

3. Third-Party Cookies

We may use third-party services that set their own cookies:

  • Analytics providers (usage tracking)

  • Payment processing services

  • Customer support tools

4. Managing Cookies

You can control cookies through:

  • Browser settings to block or delete cookies

  • Our cookie preferences centre

  • Opting out of analytics tracking

5. Cookie Consent

By using our platform, you consent to our use of essential cookies. For non-essential cookies, we will request your explicit consent.

6. Updates to This Policy

We may update this Cookie Policy from time to time. Changes will be posted on this page.

7. Contact Us

For questions about our use of cookies: Email: jon@withjonathan.com (Subject: Cookie Policy Enquiry)